EatLocally Platform Terms
Operator: Viva Global LLC (“Viva Global” or “Provider”), operator of the EatLocally platform at eatlocally.ai.
These Platform Terms apply to all use of the EatLocally platform, including any chamber-curated program operated on it (each, a “Program” — e.g., Dine In Cupertino). For each Program, the issuing chamber publishes its own Program Terms which incorporate these Platform Terms by reference. In any conflict between a Program’s Terms and these Platform Terms, the Program Terms control with respect to that Program.
By creating an account, claiming a listing, or signing in, you (“Member”) agree to these Platform Terms.
1. Definitions
- Provider — Viva Global LLC, operator of the EatLocally platform at eatlocally.ai.
- Platform — the EatLocally service, including the website, account system, and email communications.
- Program — a chamber-curated catering, lunch, and events network operated on the Platform (e.g., Dine In Cupertino). Each Program has its own Program Terms.
- Chamber — the chamber of commerce that issues a Program. The Chamber is the data controller for that Program’s Member data.
- Member — any user of the Platform: Restaurant, Company, or individual subscriber.
- Restaurant — a restaurant, winery, bar, café, boba shop, or other venue listed on the Platform.
- Company — a business or team using the Platform to discover, request, or book.
2. Account Basics
- You must provide accurate, current information.
- Don’t impersonate anyone. Authorized users for a Company must use a work email matching the Company’s verified domain.
- You are responsible for the activity on your account.
3. Acceptable Use
You agree not to:
- Misrepresent yourself, your business, or your offerings.
- Submit fake quote requests, spam-quote, or harvest menus and pricing for offline use.
- Use the Platform to spam, harass, or defraud other Members.
- Scrape, mirror, or systematically copy listings without permission.
- Circumvent claim/opt-out controls or attempt to bypass security measures.
We may suspend or terminate accounts that violate these rules.
4. Performance, Ratings & Quality Bar
To help Members make informed decisions, we publish performance signals — response time, fulfillment rate, no-show rate, and ratings or reviews — based on Platform activity and Member feedback. Signals are visible to other Members so a Company can compare Restaurants (and a Restaurant can vet a Company) before transacting. Members get a reasonable opportunity to respond to feedback that concerns them.
Members removed for cause — repeated non-response, fraud, or abuse — lose preferred placement and may be delisted. Specific thresholds are documented in our help center and may be tuned over time with notice.
5. Member-to-Member Disputes
Disputes regarding orders, fulfillment, refunds, or service quality are between the Restaurant and the Company. Provider provides the message log and quote record on request to either party but does not arbitrate. Provider and the relevant Chamber are not parties to such transactions.
6. Communications
- Transactional messages (account, requests, responses, system notifications) are required for service.
- Marketing messages (e.g., daily specials emails) are opt-in. Unsubscribe at any time.
Platform emails come from [email protected] and [email protected], branded with the relevant Program name.
7. Data Roles
For Member data within a Program, the issuing Chamber is the data controller and Provider is the data processor. Provider processes data only as the Chamber directs and as described in the Privacy Notice and the relevant Program Terms.
Provider retains limited rights to (i) generate de-identified aggregate analytics, (ii) prevent abuse, fraud, and security incidents, and (iii) comply with legal obligations. None of these involve disclosing identifiable data outside the Chamber and Provider.
For full data handling — what’s collected, how it’s shared, your CCPA rights — see the Privacy Notice.
8. Intellectual Property
Provider owns the EatLocally Platform, eatlocally.ai domain, and the EatLocally trademark. Each participating Chamber owns its own name, logo, and marks. Members retain ownership of content they upload (menus, photos, descriptions) and grant Provider a non-exclusive license to display that content on the Platform and in related Program communications.
9. Leaving & Deletion
You may cancel at any time from your account settings. Within 30 days of cancellation, your account and associated data are permanently deleted (“right to be forgotten”), except records we are legally required to retain (e.g., financial records for tax reporting) and customer data already transferred to Restaurants for orders fulfilled.
For Program-specific opt-out mechanisms (e.g., reply STOP for unclaimed listings), see the relevant Program Terms.
You may request earlier deletion or a copy of your data at any time by emailing [email protected].
10. Changes to These Platform Terms
We may update these Platform Terms with at least 30 days’ notice by email to your account address. If you don’t agree to an update, you may cancel before it takes effect — your data is deleted per Section 9.
Note: Program-specific commercial changes (e.g., fees) follow the 60-day notice clause in the relevant Program Terms.
11. Pricing for Viva Products
The Platform itself is free to access under these Platform Terms. Some Viva Global products available to Members are priced separately:
- Subscription tiers (e.g., Pro) — software features bundled at a flat monthly price. Current canonical pricing at goviva.ai/pricing. Chamber members in good standing receive a 25% discount on subscription tiers.
- Usage-based / transaction-priced features (e.g., payment processing, transaction-based ordering) — billed per use. Standard pricing applies; the chamber-member discount does not.
Each priced product is governed by its own product-specific agreement, accepted at signup. Pricing is subject to adjustment with reasonable notice published at goviva.ai/pricing.
12. Other Legal Disclosures
- No volume guarantee. We don’t promise a specific number of requests, bookings, or revenue.
- Platform “as is.” We maintain reasonable uptime and fix bugs in good faith, but there is no formal SLA.
- Governing law: California.
- Disputes between you and Provider: Small claims court for amounts under $10,000; otherwise binding arbitration in Santa Clara County, California.
- Limitation of liability: Provider is not liable for indirect, incidental, or consequential damages. Direct liability is limited to fees you’ve paid Provider in the prior 12 months.
- Severability: If a section is invalid, the rest of the Platform Terms remain in effect.
- Entire agreement: These Platform Terms (with the applicable Program Terms and the Privacy Notice) are the entire agreement between you and Provider regarding your use of the Platform. Other Viva Global LLC products are governed by their own separate agreements.
Contact
| General support | [email protected] |
| Privacy questions | [email protected] |
| Sales & onboarding | [email protected] |